Shipping policy

Shipping Policy

Last updated: September 10, 2025

Thank you for shopping at Nakhla Shop. We are committed to delivering your order quickly, safely, and with the best customer experience across GCC countries. Please review our updated shipping policy below.

1. Processing Time

All orders are processed within 2–5 business days (excluding weekends and public holidays) after payment is confirmed.
Once shipped, you will receive an email with your tracking details.

Note: Processing times may increase during high-volume periods such as sales, promotions, holidays, or restocks.

2. Shipping Rates & Delivery Estimates

We offer FREE SHIPPING on all orders—no minimum purchase required.

Domestic Shipping (Saudi Arabia)

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	2–5 business days	FREE

GCC Shipping (UAE, Kuwait, Qatar, Bahrain, Oman)

Shipping Method	Estimated Delivery Time	Cost
Standard GCC Shipping	5–10 business days	FREE

Delivery times may vary depending on customs procedures and courier availability in your country.

3. Order Tracking

Once your order is shipped, we will send you a tracking number via email or SMS.
You can track your order using the provided tracking link or by logging into your Nakhla Shop account.

If you don’t receive tracking details within 5 business days, please contact us at:
📧 nakhlashopofficial@gmail.com

(replace if needed)

4. Shipping Delays

Delays may occur due to:

Customs inspections or clearance
Weather conditions
Courier issues or regional disruptions
Holiday peak seasons

While these delays are outside our control, Nakhla Shop will assist you in resolving any shipping issues.

5. Incorrect Address & Undeliverables Orders

Please ensure that your shipping address is complete and accurate at checkout.
Nakhla Shop is not responsible for orders delivered to incorrect addresses provided by the customer.

If an order is returned due to an incorrect or incomplete address:

Additional processing time may apply
Re-shipping may require updated address confirmation

If you made a mistake, contact us within 12 hours of placing your order.

6. Lost or Stolen Packages

Once an order is marked “Delivered” by the carrier, Nakhla Shop is not responsible for lost or stolen items.

If your package is missing:

Check with neighbors, building staff, or household members
Contact the delivery carrier
Email us for support

📧 nakhlashopofficial@gmail.com

7. Pre-orders & Backorders

If your order contains pre-order or backordered items:

Your entire order will be shipped together once all items are available
If you prefer items to be shipped separately, contact us (no additional shipping cost)

8. Need Help?

For all shipping-related questions or assistance, feel free to reach out: